Return & Refund Policy – The Astonish (Pune)

1. Non-Returnable Items

The following items are not eligible for return:

• Customized or personalized gifts
• Perishable items (cakes, flowers, chocolates)

2. Damaged or Incorrect Products

• Issues must be reported within 24 hours of delivery
• Provide clear photo/video proof
• After verification, we may offer:
  • Replacement
  • Store credit
  • Refund (if applicable)

3. Cancellation Policy

• Orders can be cancelled only before dispatch
• Same-day delivery orders cannot be cancelled once confirmed

4. Refund Process

• Approved refunds will be processed within 5–7 working days
• Refunds will be issued to the original payment method

5. Non-Eligible Cases

Refunds/replacements will not be provided for:

• Minor design/color variations
• Delay caused by courier services
• Incorrect address provided by customer